The terms that apply when you book a journey with Proline Taxi Ltd.
These terms apply to all bookings made with Proline Taxi Ltd (Company No. 11289067), 17 Kings Head Lane, Bristol BS13 7DB, a licensed private hire operator (“we”, “us”). By making a booking you accept them.
All journeys are pre-booked. We are a private hire operator and cannot be hailed in the street or accept unbooked passengers at a rank. A booking is confirmed only once you receive written confirmation from us by email or SMS.
You are responsible for providing accurate pickup and destination addresses, contact details, flight numbers where relevant, and the correct number of passengers and items of luggage.
Fares are quoted as a fixed price at the time of booking and include VAT where applicable. The quoted fare will not change due to traffic, route or journey duration.
Additional charges may apply only where the booking materially changes — for example additional stops requested on the day, significant waiting beyond the included allowance, extra passengers or luggage requiring a larger vehicle, or unavoidable third-party charges such as tolls or airport access fees, which are shown in your quote where known in advance.
Payment is taken by card at the time of booking unless you hold an account with us, in which case journeys are invoiced monthly under the terms of that account.
Amendments to a confirmed booking are free of charge if made more than 24 hours before the scheduled pickup time. Please contact us as early as possible so we can re-plan the journey.
Cancellations made more than 24 hours before pickup are refunded in full. Cancellations made within 24 hours of pickup, or where the passenger does not appear at the pickup point (a “no-show”), may be charged in full or in part to cover the driver’s committed time. We will always deal with genuine emergencies reasonably.
For airport arrivals we monitor your flight and include generous free waiting time from the actual landing time to allow for passport control and baggage reclaim. For all other pickups a shorter free waiting period applies, after which waiting is charged at the rate advised at booking.
The vehicle allocated is based on the passengers and luggage declared at booking. We reserve the right to decline to carry passengers or luggage in excess of what the vehicle can safely and legally accommodate, and no refund will be due in that case.
Child seats are provided free of charge by prior arrangement. Assistance dogs are always welcome; please tell us at booking so the right vehicle is allocated.
Smoking and vaping are not permitted in our vehicles. Drivers may end a journey where a passenger behaves in a way that is unsafe, abusive or illegal, and no refund will be due. Damage or soiling caused by a passenger may be charged at the reasonable cost of cleaning or repair.
We plan every journey with a sensible allowance for traffic and check-in times, but we cannot accept liability for delays caused by circumstances outside our reasonable control — including road closures, accidents, severe weather or vehicle breakdown.
Our liability for any claim arising from a booking is limited to the value of the fare paid, except where liability cannot lawfully be limited (including death or personal injury caused by negligence). Nothing in these terms affects your statutory rights as a consumer.
Items left in our vehicles are logged and held securely. Please contact us as soon as possible and we will arrange return; a reasonable delivery charge may apply. Get in touch here.
We would much rather hear about a problem than read about it. Contact us directly and we will investigate and respond promptly — you can reach the people who run the company at [email protected] or +44 7904 459504.
These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of its courts.