Help & FAQ
Everything, answered.
Booking, prices, flights, luggage and the practical details — and if your question isn’t here, just call us.
Still not sure?
The questions below cover almost everything we get asked. If yours isn’t here, send us a message or call +44 7904 459504 — a person answers.
Booking, prices and the practical stuff.
How do I book?
Use the online booking for an instant fixed price and immediate confirmation, or call us if you’d rather talk it through. Both take a couple of minutes.
Is the price really fixed?
Yes. The fare quoted at booking is what you pay — no meter, no surge pricing, no additions for traffic or delays.
What if my flight is delayed?
We track your flight in real time using the flight number you give us. Your pickup moves automatically and waiting time is included.
How much waiting time do I get at the airport?
Generous free waiting on arrivals as standard — enough to clear passport control and baggage reclaim without watching the clock.
Do you offer meet & greet?
Yes. Your driver waits inside the terminal with a name board and helps with luggage. Just request it when booking.
How much luggage can I bring?
Tell us the number and size of bags at booking and we send a vehicle that fits. The V-Class MPV takes seven passengers with full-size cases.
How do I pay?
Card online at the time of booking, or by arrangement for account customers who are invoiced monthly.
Can I change or cancel my booking?
Yes — amendments are free up to 24 hours before your journey. Just call or message us as early as you can.
Do you have child seats?
Yes, by prior arrangement and at no extra charge. Tell us the child’s age when booking so we bring the right one.
Are your drivers licensed and checked?
All our drivers are fully licensed private hire drivers with enhanced DBS checks and full hire-and-reward insurance.
Do you cover journeys outside Bristol?
Yes. We cover Bath, the wider South West and long-distance journeys anywhere in the UK, all at fixed prices.
Can my company be invoiced monthly?
Yes, through a business account — one invoice, cost codes per journey and no expense claims.